IDEO collaborates and with frontline staff and patients, relying on their stories and voices to co-create transformative products, services, and experiences. Seamlessly moving from strategy to action to outcomes, design accelerates business growth, reignites caregivers’ purpose, and aligns stakeholders across the system through a focus on people.
Experience Design
Building platforms, apps, and experiences that transform the way care is received, delivered, and experienced for patients, care teams, and communities
Translating existing cutting-edge technologies into digital tools that are responsive to patient needs and feasible within the unique context of individual healthcare systems
Evaluating the opportunities and costs of transforming legacy systems into new digital solutions
Organizational Design
Defining workplace mission, vision, and values, resulting in the internal systems, structures, and tools that help develop and evolve creative, caring environments for all employees
Transforming legacy-based systems and IT infrastructure teams into more agile, responsive, capable, and innovative teams
Coaching and working alongside leaders to build creative leadership muscles and mindsets that bring transformative strategy to fruition
Systems Change
Visualizing the nuanced interplay between different players in the healthcare system in order to identify opportunities for change
Predicting, articulating, and designing for impending future states and necessary systemic shifts, such as “hospital at home”
Crafting inclusive and equitable care practices and interactions (physical, digital, and beyond) that expand access
Creating care management platforms that bring stakeholders across the healthcare system to the patient
"The moment a person becomes a patient is incredibly overwhelming and vulnerable. As designers, our job is to build health ecosystems that respect that vulnerability by creating experiences in which patients feel respected, empowered with choice, and listened to."
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